We at Ravona Pharma are committed to support our customers, prior, during and following the purchase of our containment solutions.
In the initial stage, our customers benefit from our vast experience. With hundreds of global installations,
we assist our clients in defining their needs. Our engineering team later provides a tailored solution to each client.
Following production, our team supports the customer with full documentation. When conducting the installation, our technical team assists our customers in commission and documented tests as part of our IQ/OQ protocols.
Following installation, we provide our customers with on-going support. We are able to grant our support either via phone/e-mail, remote on-line control, or technical visits. We offer annual tests and preventive maintenance as well as future development and adaptation of the chambers to various needs.
Our superior product quality guarantees a long product life cycle.
Ravona can train your personnel for proper use of our machinery, maintenance and diagnosis.
On site trained personnel can help quickly identify and communicate with our technicians at your facility,
Ravona can also provide written protocols made along with your facility management specific to your facility for future use by your personnel.
Ravona Customers can benefit from our knowledge and experience through training programs and sharing of best practices, including:
* Conducting customer briefings and workshops whenever changes in regulation take place.
** Providing customers access to a full range of information on-site training to end users.